Hyster enjoys a terrific relationship with most of its customers due its focus on producing complete customer satisfaction through its world class production. Our goal is to anticipate the needs of every customer as well as address them with forklifts which provide the value, the performance and the dependability which they require.
Hyster fully believes in starting with the client. The company performs yearly focus groups and provides on-going voice of customer research which is conducted both on-line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make certain that the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to physical, environmental and virtual tests, in order to ensure the lowest cost of ownership and total dependability. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
Hyster uses an integrated MES or Manufacturing Execution System to initiate quality from the start. The MES is responsible for managing production flow. The MES coordinates line activities such as quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits actually hold every worker responsible for constant quality, together with the 5s workplace organization in place to help us accomplish it.
Hyster provides a range of excellent features as standard with our products. By remaining dedicated to our focus on both quality and safety, and by being innovative from beginning to end, we offer some of the best material handling equipment on the market. These are just a few of the reasons why Hyster has become a leader in the business.